Trading Terms & Conditions Policy

Trading Terms & Conditions Policy

(also referred to as "Term and Conditions" in this policy statement)

For website and shop, owned and operated by Hand Drawn World Trading As Charlotte Kleban.




This website, is owned and operated by Hand Drawn World t/a Charlotte Kleban.

Throughout the website, the terms “we”, “us” and “our” refer to Hand Drawn World t/a Charlotte Kleban.

Hand Drawn World t/a Charlotte Kleban offers this website, including all information, tools and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here and within.

By visiting our site and/ or purchasing product or products from us, you engage in our “Service” and you agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms and Conditions apply to all users of the website, including without limitation, all users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms and Conditions.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features, products or tools which are added to the current website and our shop and store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page.

We reserve the right to update, change or replace any part of these Terms and Conditions by posting and adding updates and/or changes to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Online Store & Shop Terms

By agreeing to these Terms and Conditions, you represent that you are at least the age of maturity in your country, county, state or province of residence and/or you have given us your consent to allow any of your minor dependents to use this website. In order to use this website and to use the service, you must be of 16 years of age minimum.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any digital or non-digital worms, malware, viruses, programmes or any code of a destructive or illegal nature to this website and its store and shop.

A breach or violation of any of the Terms will result in an immediate termination of your Services with this website and with Hand Drawn World Trading As Charlotte Kleban.


General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card or debit card information is always encrypted during transfer over networks and to our partners.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


Accuracy, Completeness & Timeliness Of Information

We are not responsible if information made available on this website is not accurate, complete or current.

The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

Any reliance on the material on this website is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only.

We reserve the right to modify the contents, products and information of this website at any time, but we have no obligation to update any information on our website.

You agree that it is your responsibility to monitor changes to our website without prior notice from ourselves.


Modifications To The Service And Prices

Prices for our products are subject to change without prior notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without prior notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Products Or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at our store and shop. We cannot guarantee that your computer, mobile telephone, tablet or other device monitor’s display of any colour will be accurate.

Our designs include a ‘Hand Drawn’ process which means that they are drawn by a human hand directly on to each and most of our products and are not added by a machine or an automatic process.

Final designs on our products may vary slightly from the images shown on the respective product pages but will be of the same actual design illustrated.

By ordering and accepting delivery of a product or products from this website, you accept that the designs are ‘Hand Drawn’ and that they can vary slightly from the product images shown on this website.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person or organisation, geographic region or jurisdiction.

We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products or product pricing are subject to change at any time without prior notice, at the sole discretion of us.

We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

When you place an order with us on this website, you will receive an email acknowledgement confirming receipt of your order. This email is only an acknowledgement and will not constitute acceptance of the order.

A contract between us for your purchase of products ordered will not exist until your payment is approved by us and we have debited your credit or debit card and we have received full payment.  We reserve the right to carry out a pre-authorisation check of your credit or debit card to ensure sufficient funds are available to fulfil your purchase before dispatch or shipping of the products is made.

All products, services and images thereof displayed on this website and elsewhere are owned by Hand Drawn World t/a Charlotte Kleban. Such images may be shared on social media and elsewhere under our strict conditions but may not be changed or altered in any way or claimed to be ownership by you or any other party.

Dispatch times for our products are specified on each product page. Every effort is made to ensure that quoted dispatch times are adhered to but cannot be guaranteed. Dispatch and shipping is currently fulfilled by Royal Mail in the UK and other International Partners, (outside the UK) and is controlled by these partners and not us directly.

We reserve the right to change dispatch, shipping and fulfilments agents and partners or couriers at short notice without giving prior notice.

Every step is taken to ensure all products are packaged well to prevent breakage or damage through dispatch and shipping.

Should products ordered and paid for in full from this website are not delivered to you within 30 days of the order being placed and paid for, please notify us by email to


Returns Policy

It is our goal for you to be delighted with any product ordered from this website and delivered to you.

Our policy is to provide and produce our products to the very highest standards and to dispatch, deliver and ship them contained in well- designed packaging to protect against damage or deformity.


Damaged goods

Should your product or products arrive in a damaged, deformed or faulty state, please notify us (within 72 hours of receipt of the product) by email to, attaching photographic evidence of the damage, deformity or fault.

You may be required to return the damaged, deformed or faulty product, along with the packaging supplied to you, back to us (at your cost of returned delivery) for a full refund (including original shipping charge to yourself) or replacement within 30 days of receipt of the product by yourself.

We reserve the right to refuse to refund or replace the product should we decide your claim of damage, deformity or fault is not a legitimate claim.  Our decision here will be final and will be notified to you by email within 30 days of receiving back the returned product from you.


Change Your Mind

All products supplied are made to order in a customised way and we regret that we are unable to refund or replace any product, if you decide the product supplied to you is not what your wanted or you change your mind.


Personalised & customised products

We regret that we are unable to replace or refund any personalised or customised product that is made specifically to your requirements and specifications, such as an inclusion of your name or other personal details.


Accuracy Of Billing & Account Information

We reserve the right to refuse any order you place with us.

We may, in our sole discretion, limit or cancel quantities purchased per person, per organisation, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, debit card and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card or debit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.



Optional Tools

We may provide you with access to third-party tools (through this website and/or by other means) over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions policy.


Third-Party Links

Certain content, products and services available via our Service may include materials and recourses from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party and not to us.


User Comments, Feedback & Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine or consider in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions policy.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer or digital virus, code or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Personal Information

Your submission of personal information through this website and the store is governed by our Privacy Policy.

View our Privacy Policy, here.


Errors, Inaccuracies & Omissions

Occasionally there may be information or content on our website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, availability and other matters. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information or content in the Service or on any related website is inaccurate at any time without prior notice from us (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information and content published in the Service or on any related website has been modified or updated.


Prohibited Uses

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others or other parties to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, bylaws, local ordinances or local restrictions; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information or content; (g) to upload or transmit viruses or any other type of malicious code or malware that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses, without notice and without explanation of reason.


Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Hand Drawn World t/a Charlotte Kleban, our directors or our owners, shareholders, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, partners or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some countries, some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such countries, states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.



You agree to indemnify, defend and hold harmless Hand Drawn World t/a Charlotte Kleban and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ or legal fees, made by you or any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.



In the event that any provision of these Terms and Conditions policy is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.



The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.


Governing Law

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom, the European Union and other global countries and regions.


Changes To These Terms and Conditions

You can review the most current version of the Terms and Conditions at any time.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.



If you have a complaint against this website, Hand Drawn World Trading as Charlotte Kleban or Charlotte Kleban, you should address it to, enclosing as much detail as you can.  We will attempt to address and resolve your concerns as quickly as possible.


Contact Information

Questions about the Terms and Conditions should be sent to us below.


Further Information

View our Privacy Policy here.

View our Cookies Policy here.


Terms and Conditions policy last updated 29 August 2018.


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