Zoe James on 13 Aug 2019 on Etsy ~ 5 out of 5 stars
So we accidentally broke our first one; the tray we were carrying it on decided to give way without any prior warning and my husband (who I had given it to as a gift) was distraught 🙁 I left a little note for Charlotte who not only repeated the order a little faster for me and left the gift note I had requested, but left her own little note which nearly brought my husband to tears. Cannot rate the customer service highly enough and again the quality of the teapot was spot on!!
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